Join us for an enlightening breakfast briefing featuring three exceptional thought leaders at the intersection of technology, customer experience, and sustainability.
Featured Experts:
Dr Tuuli Bell – Solution Architect & Digital Transformation Leader
Dr Bell is an inquisitive solution architect and digital transformation specialist with extensive experience in complex enterprise service management environments. An author of “The Art of Presales” books and sought-after keynote speaker, she brings unique insights into how AI is reshaping the presales landscape. With her dual background in physics and technology, Dr Bell approaches digital transformation through a scientific lens, creating sustainable frameworks that build resilient organisations designed to thrive long-term.
Vladislav is a visionary leader with extensive expertise in after-sales marketing as the author of ‘The Art of After-Sales Marketing’ and creator of the Retenzia SaaS platform. His work in customer retention strategies has transformed how businesses approach long-term relationship building. As a Citizen and Marketor of London and Committee Member of The Lord Mayor’s Big Curry Lunch, Vladislav brings a wealth of international business perspective to the discussion. His commitment to sustainability as External Advisor to the Natural Environment Board of the City of London Corporation further enriches the conversation about building enduring business practices in our AI-driven world.
Panel Discussion Topics:
- How AI is fundamentally disrupting traditional presales and postsales approaches
- The dual impact of AI: transforming customer experiences whilst reshaping internal team dynamics
- Building sustainable organisations through technological innovation
- Practical strategies for leveraging AI whilst maintaining authentic human connections
- The convergence of sustainability and digital transformation in creating resilient business models
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Please note: FBCC members have priority booking and Non-members will be automatically added to a waiting list until a place becomes available.