Markus Hohl, the CEO of our corporate member Hellon London, has written an interesting blog post, instructing you how to make your organization more customer centric in 9 steps. As customer experience is becoming more and more important as a key brand differentiator, taking a look might be a good idea. It is quite different to just think customer experience as a “top priority” and having customer understanding and empathy part of your company DNA.
Read the whole blog post here.